Returns and Refunds


Australian Consumer Law
(a) Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

(b) These terms and conditions will apply only to the extent to which they do not
infringe the Australian Consumer Law.

Flowers
As flowers are a natural product:

(a) we do not offer or provide returns or exchanges on these items if you change
your mind after placing or receiving your order;

(b) there may be variations to the reference images used on this website for any
flowers you may order. Images provided on our website are for illustrative
purposes only. We will not accept the return or exchange of any flowers due to
any variation between the flowers you receive and reference images on this
website; and

(c) it is important to allow time for your flowers to settle after being transported as
shipping can take a toll on our flowers. In this case, if you handle the flowers
with care you may restore their condition. We cannot accept the return of any
flowers damaged while in transit (to the maximum extent permitted by law).
However, we will use reasonable efforts to assist you to contact the delivery
service provider in this case.

Incorrect items
If you have received an item in error, please email us at hello@everbloome.com.au
so that we can resolve the error for you as soon as possible.

Damaged goods
If you believe that the goods may be defective or damaged, please send an image to hello@everbloome.com.au and we will come back to you with a response as soon as possible.

How to return an item
(a) If we agree in writing to a return of goods, you must:
(i) post the goods to our warehouse in their original condition, in their original
packaging and with all tags attached; and
(ii) email us your receipt or proof of purchase, along with the return postage
tracking number. If goods are posted to us without a tracking number, we
will not issue a refund or send an exchange until the returned goods
arrive at our warehouse.

(b) You will be solely responsible for paying the shipping or postal costs for
returning your goods unless the item is damaged, defective or incorrectly
received.